Terms of Service

Last updated: FEB 2025

1. Introduction

Welcome to Alos.gg. These Terms of Service ("Terms") govern your access to and use of Alos.gg's website, products, and services ("Services"). These Terms constitute a legally binding agreement between you and Alos.gg (ABN: 62 231 755 208). By using our Services, you agree to these Terms. If you do not agree to these Terms, do not use our Services.

2. Service Description

Alos.gg provides DDoS protection, CDN services, and bot mitigation solutions, including but not limited to:

  • Layer 7 DDoS Protection
  • Global Content Delivery Network
  • Bot Detection and Mitigation
  • SSL Certificate Management
  • Web Application Firewall (WAF)
  • Real-time Traffic Analysis
  • 24/7 Technical Support

3. Account Registration and Security

3.1. To access certain features of the Services, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

3.2. We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Service Level Agreement (SLA)

4.1. Availability Commitment

  • We guarantee 99.99% uptime for our Services
  • Planned maintenance will be announced at least 24 hours in advance
  • Emergency maintenance may be performed without notice

4.2. Service Credits

  • We will offer credits to everyones accounts as we see fit in the case of an outage

5. Acceptable Use Policy

You agree not to:

  • Use the Services for any illegal purposes
  • Attempt to probe, scan, or test the vulnerability of our systems
  • Interfere with or disrupt the integrity of our Services
  • Upload or transmit malicious code or content
  • Impersonate any person or entity
  • Harvest or collect user information without consent
  • Use our Services to transmit spam or unsolicited communications

6. Payment Terms and Billing

6.1. Subscription and Fees

  • Services are billed on a subscription basis according to your selected plan
  • All fees are in USD unless otherwise specified
  • Payments are due in advance of the service period
  • Subscription fees are non-refundable except where required by law
  • We reserve the right to modify pricing with 30 days notice

6.2. Payment Processing

  • Payments are processed through secure third-party payment processors
  • You agree to provide valid and updated payment information
  • Failed payments may result in service suspension
  • Applicable taxes will be added to all fees

7. Data Protection and Privacy

7.1. Data Processing

  • We process data in accordance with our Privacy Policy
  • We implement industry-standard security measures
  • Customer data is processed only as necessary to provide our Services
  • We comply with applicable data protection regulations

7.2. Data Retention

  • We retain data only as long as necessary for service provision
  • You may request data deletion subject to legal requirements
  • Certain data may be retained for compliance purposes

8. Intellectual Property Rights

8.1. Our Rights

  • All intellectual property rights in our Services remain our property
  • Our trademarks and logos may not be used without permission
  • Service features and functionality are protected by copyright and trade secret laws

8.2. Your Rights

  • You retain all rights to your content and data
  • You grant us license to process your data as needed for service provision
  • You warrant that your use of our Services does not infringe others' rights

9. Limitation of Liability

9.1. To the maximum extent permitted by law:

  • We provide Services "as is" without any warranties
  • We are not liable for indirect, consequential, or incidental damages
  • Our total liability is limited to the amount paid for Services in the last 12 months
  • We do not warrant uninterrupted or error-free operation

10. Termination

10.1. Termination Rights

  • Either party may terminate with 30 days written notice
  • We may terminate immediately for Terms violations
  • You remain liable for all fees incurred through termination
  • Upon termination, you must cease using our Services

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Australia. You agree to submit to the personal jurisdiction of such courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our Services. Continued use of our Services after such modifications constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms or our Services, please contact us:

  • Email: support@alos.gg
  • Company: Alos.gg
  • ABN: 62 231 755 208