Terms of Service

1. Agreement and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and Alos.gg (ABN: 62 231 755 208). By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.1. Eligibility

You must be at least 18 years old to use our services
You must have the legal authority to enter into this agreement
Your use must comply with all applicable laws and regulations
You represent that all information provided is accurate and complete

1.2. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated through email or service notifications. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Service Description

Alos.gg provides comprehensive web security and performance services designed to protect and optimize your online presence:

2.1. Core Services

Advanced Layer 7 DDoS Protection
Global Content Delivery Network (CDN)
Intelligent Bot Detection and Mitigation
Web Application Firewall (WAF)
SSL/TLS Certificate Management
Real-time Traffic Analytics and Monitoring

2.2. Additional Features

24/7 Technical Support
Custom Security Rules and Configurations
Performance Optimization Tools
Detailed Reporting and Insights
API Access for Advanced Users

2.3. Service Availability

Services are provided on a subscription basis with different tiers available. Features and capabilities may vary depending on your selected plan.

3. Account Management

Proper account management is essential for service security and functionality:

3.1. Account Registration

Provide accurate and current registration information
Maintain and update your account information as needed
Choose a strong, unique password for your account
Enable two-factor authentication when available

3.2. Account Security

Keep your login credentials confidential and secure
Notify us immediately of any unauthorized access
You are responsible for all activities under your account
Do not share your account with unauthorized parties

3.3. Account Suspension

We reserve the right to suspend or terminate accounts for violations of these Terms, non-payment, or other reasons at our sole discretion with appropriate notice when possible.

4. Service Level Agreement

We are committed to providing reliable, high-performance services:

4.1. Uptime Commitment

We target 99.99% uptime for our core services
Uptime is measured monthly, excluding planned maintenance
Planned maintenance will be scheduled during low-traffic periods
We will provide advance notice of planned maintenance when possible

4.2. Performance Standards

Low-latency global network infrastructure
Rapid threat detection and mitigation response
Continuous monitoring and optimization
Regular performance reporting and analysis

4.3. Service Credits

In the event of service outages that fall below our uptime commitment, we may provide service credits to affected accounts at our discretion, taking into account the nature and duration of the outage.

5. Acceptable Use Policy

To maintain service quality and security for all users, you agree to use our services responsibly:

5.1. Prohibited Activities

Using services for any illegal or unauthorized purposes
Attempting to compromise or interfere with our systems
Distributing malware, viruses, or other harmful code
Engaging in fraudulent or deceptive practices
Violating intellectual property rights of others
Transmitting spam or unsolicited communications

5.2. Content Restrictions

No hosting of illegal or harmful content
Compliance with applicable content regulations
Respect for others' privacy and rights
No distribution of copyrighted material without permission

5.3. Enforcement

Violations of this Acceptable Use Policy may result in service suspension, termination, or other appropriate actions as determined by Alos.gg.

6. Billing and Payment Terms

Clear and transparent billing practices for all our services:

6.1. Subscription Model

Services are billed on a subscription basis (monthly or annual)
All prices are in USD unless otherwise specified
Payments are due in advance of the service period
Automatic renewal unless cancelled before renewal date

6.2. Payment Processing

Secure payment processing through trusted third-party providers
Valid payment method required for service activation
Automatic billing to your selected payment method
Applicable taxes will be added to all charges

6.3. Refund Policy

Subscription fees are generally non-refundable
Refunds may be considered on a case-by-case basis
Pro-rated refunds for service failures under specific circumstances
Disputes should be reported within 30 days of billing

6.4. Price Changes

We reserve the right to modify pricing with 30 days advance notice. Existing subscriptions will be honored at current rates until the next renewal period.

7. Intellectual Property Rights

Protecting intellectual property rights for both parties:

7.1. Our Intellectual Property

All service features, technology, and content are our property
Trademarks, logos, and branding elements are protected
Software and algorithms are protected by copyright and trade secrets
Unauthorized use or reproduction is strictly prohibited

7.2. Your Content and Data

You retain all rights to your content and data
You grant us necessary licenses to provide our services
You warrant that your content does not infringe others' rights
You are responsible for obtaining necessary permissions

7.3. DMCA Compliance

We comply with the Digital Millennium Copyright Act and will respond to valid takedown notices according to established procedures.

8. Limitations of Liability

Understanding the limits of our liability in various circumstances:

8.1. Service Disclaimers

Services are provided "as is" without warranties
No guarantee of uninterrupted or error-free operation
We do not warrant that services will meet all your requirements
Security measures, while robust, cannot guarantee 100% protection

8.2. Limitation of Damages

We are not liable for indirect or consequential damages
Total liability limited to amounts paid in the preceding 12 months
No liability for loss of data, profits, or business opportunities
These limitations apply to the fullest extent permitted by law

8.3. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of our services, violation of these Terms, or infringement of others' rights.

9. Termination

Terms and conditions for service termination:

9.1. Termination by You

You may terminate your subscription at any time
Cancellation must be submitted through your account dashboard
Services will continue until the end of your current billing period
No refunds for partial periods unless required by law

9.2. Termination by Us

We may terminate for violations of these Terms
Immediate termination for serious security or legal violations
30 days notice for general business reasons
Non-payment may result in service suspension and termination

9.3. Effects of Termination

Upon termination, your access to services will cease, and we may delete your data according to our data retention policies. You remain liable for all fees incurred through the termination date.

10. Dispute Resolution

Our approach to resolving disputes fairly and efficiently:

10.1. Informal Resolution

We encourage direct communication to resolve issues
Contact our support team for assistance with disputes
Good faith efforts to resolve matters before formal procedures

10.2. Governing Law

These Terms are governed by Australian law, and any disputes will be subject to the jurisdiction of Australian courts.

10.3. Class Action Waiver

To the extent permitted by law, disputes must be resolved individually and not as part of a class action or collective proceeding.

11. General Provisions

Additional terms that govern our relationship:

11.1. Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the complete agreement between the parties.

11.2. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

11.3. Assignment

We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our written consent.

12. Contact Information

For questions about these Terms or our services, please contact us:

Email: support@alos.gg
Company: Alos.gg
ABN: 62 231 755 208
Legal Department: Available upon request

Need Help? Our support team is available 24/7 to assist with any questions about these Terms or our services. We're committed to providing clear answers and excellent support.