Privacy Policy - Alos.gg

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

1.1. Account Information

Name, email address, and contact details
Billing information and payment details
Account credentials and authentication data
Support communications and correspondence

1.2. Technical and Usage Data

IP addresses and network information
Traffic patterns, bandwidth usage, and performance metrics
Device information, browser type, and operating system
Server logs, error reports, and diagnostic data
Security event logs and threat detection data

1.3. Cookies and Tracking Technologies

Essential cookies for service functionality
Analytics cookies to understand service usage
Performance cookies to optimize service delivery
Session tokens and authentication cookies

2. How We Use Your Information

We use your information for legitimate business purposes, including:

2.1. Service Provision

Delivering DDoS protection and CDN services
Processing payments and managing billing
Providing customer support and technical assistance
Maintaining and improving service performance

2.2. Security and Protection

Detecting and preventing DDoS attacks
Identifying and mitigating security threats
Analyzing traffic patterns for anomalies
Implementing fraud prevention measures

2.3. Business Operations

Service optimization and feature development
Analytics and performance monitoring
Legal compliance and regulatory requirements
Communication about service updates

3. Data Storage and Security

We implement comprehensive security measures to protect your information:

3.1. Data Storage

Data stored in secure, tier-1 data centers
Geographic distribution for redundancy and performance
Regular automated backups and disaster recovery procedures
Encrypted storage for sensitive information

3.2. Security Measures

End-to-end encryption for data in transit and at rest
Multi-factor authentication and access controls
Regular security audits and penetration testing
Employee security training and background checks
24/7 security monitoring and incident response

3.3. Data Retention

Account data retained for the duration of your subscription
Technical logs retained for 90 days for security purposes
Billing records retained as required by law
Deleted data is securely purged from all systems

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1. Service Providers

Third-party payment processors for billing
Cloud infrastructure providers for hosting
Analytics providers for service improvement
Support tools and communication platforms

4.2. Legal Requirements

When required by law or court order
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with legal proceedings

4.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Your Privacy Rights

You have several rights regarding your personal information:

5.1. Access and Control

Access your personal information we hold
Request correction of inaccurate data
Request deletion of your personal information
Export your data in a portable format

5.2. Communication Preferences

Opt-out of marketing communications
Control notification preferences
Manage cookie settings through your browser

5.3. Exercising Your Rights

To exercise any of these rights, please contact us at support@alos.gg. We will respond to your request within 30 days.

6. International Data Transfers

As a global service provider, we may transfer your information internationally:

Data may be processed in countries outside your residence
We ensure adequate safeguards for international transfers
We comply with applicable data protection laws
We use standard contractual clauses for data transfers

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1. Types of Cookies

Essential Cookies: Required for basic service functionality
Performance Cookies: Help us analyze service usage and performance
Functional Cookies: Remember your preferences and settings

8.2. Cookie Management

You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.

9. Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will:

Notify affected users within 72 hours of discovery
Report the breach to relevant authorities as required
Provide details about the nature and scope of the breach
Outline steps we're taking to address the issue
Recommend actions you can take to protect yourself

10. Third-Party Services

Our services may integrate with third-party services:

Payment processors have their own privacy policies
We are not responsible for third-party privacy practices
We encourage you to review third-party privacy policies
We select partners based on their security and privacy standards

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

Notify you of material changes via email or service notifications
Post the updated policy on our website
Indicate the effective date of changes
Provide a summary of significant changes when applicable

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@alos.gg
Company: Alos.gg
ABN: 62 231 755 208
Privacy Officer: Available upon request

Questions or Concerns? We're committed to addressing any privacy-related questions or concerns you may have. Don't hesitate to reach out to our team for clarification on any aspect of this policy.