1. Introduction
At Alos.gg (ABN: 62 231 755 208), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DDoS protection and CDN services. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1. Personal Information:
- Name and contact information
- Billing information and payment details
- Account credentials
- Communication records with our support team
2.2. Technical Data:
- IP addresses and network information
- Traffic patterns and usage statistics
- Device and browser information
- Cookies and similar tracking technologies
- Server logs and performance metrics
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our services
- Processing payments and billing
- Detecting and preventing DDoS attacks
- Analyzing and improving service performance
- Customer support and communication
- Compliance with legal obligations
- Service optimization and personalization
4. Data Storage and Security
4.1. Data Storage:
- Data is stored in secure, industry-standard data centers
- We implement encryption for data in transit and at rest
- Regular security audits and updates are performed
- Backup systems are maintained for data protection
4.2. Security Measures:
- Access controls and authentication systems
- Regular security assessments
- Employee training on data protection
- Incident response procedures
5. Data Sharing and Disclosure
We may share your information with:
- Service providers and business partners
- Payment processors for billing purposes
- Law enforcement when legally required
- Third parties with your explicit consent
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Object to data processing
- Data portability
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve our services and user experience. You can control cookie settings through your browser preferences. Essential cookies required for service functionality cannot be disabled.
8. Children's Privacy
Our services are not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
9. International Data Transfers
Your information may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes through our website or via email. Continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions or concerns about this Privacy Policy, please contact us:
- Email: support@alos.gg
- Company: Alos.gg
- ABN: 62 231 755 208