Overview
In this policy, “ALOS”, “we”, “our”, and “us” refers to the operator of ALOS-branded services
associated with ABN 62 231 755 208.
This policy is written primarily for Australian users and explains what information we collect,
why we collect it, who we share it with,
how long we keep it, and what choices you have.
We have written this policy to reflect the information you told us we actually handle today:
account details, billing details,
support content, technical logs, essential cookies, and service configuration data.
Information We Collect
We collect information that is reasonably necessary to operate the service, secure accounts,
process payments, provide support,
and manage customer configurations.
Account and identity data
- Name, username, email address, and account profile details you provide.
- Password-related data, including hashes or other authentication records rather than
plain-text passwords.
- Records associated with account creation, login sessions, and account management.
Billing and transaction data
- Billing status, invoices, and transaction references connected to your account.
- Payment processing data handled through Stripe or generated as part of billing
workflows.
- Tax-related or bookkeeping records we are required to keep under applicable laws.
Support and communications
- Support tickets, account queries, attachments, replies, and operational
communications.
- Records of requests you make to access, correct, or delete your information.
Technical and service data
- IP addresses, browser details, device characteristics, timestamps, and request
metadata.
- Security and operational logs used to detect abuse, fraud, or platform misuse.
- Service configuration data such as domains, endpoints, and settings stored in your
account.
How We Use Information
We use personal information for service delivery and business operations that are directly
connected to running ALOS.
- To provide, operate, and secure accounts and services.
- To authenticate users and maintain session integrity.
- To process billing, handle payments, and reduce fraud risk.
- To provide customer support and respond to tickets or operational requests.
- To monitor service reliability, investigate incidents, and improve performance.
- To comply with legal, regulatory, taxation, accounting, and enforcement obligations.
Based on the information you provided, this policy does not describe advertising tracking or
marketing analytics cookies.
If those practices change, this page should be updated before those tools go live.
Cookies and Similar Technologies
We currently describe our cookie use as essential cookies only. These are used to keep the
website and account areas working correctly,
including maintaining sign-in state, securing sessions, and supporting core site functionality.
- Session cookies used to recognise an authenticated browser session.
- Security-related cookies or tokens used to protect accounts and requests.
- Technical cookies required for core functionality and service continuity.
You can usually control cookies through your browser settings, but blocking essential cookies
may stop core parts of the site from working properly.
Sharing, Disclosure, and Processors
We do not describe selling personal information. We may disclose information only where
reasonably necessary to run the service,
process payments, comply with the law, or protect our rights and systems.
Stripe
We use Stripe as our payment processor. Stripe may receive information needed to process
payments,
manage transaction risk, and perform associated billing functions under its own privacy
practices.
Legal and security disclosures
We may disclose information if required by law, regulation, court process, or if
reasonably necessary to investigate abuse,
fraud, security incidents, or activity that threatens ALOS, our users, or third parties.
How Long We Keep Information
We keep information for as long as it is reasonably needed for the purposes set out in this
policy, and longer where required by law,
accounting rules, dispute handling, or security investigations.
- Active account information is generally retained while the account remains in use.
- If an account is inactive for 2 years, we aim to delete stored account data unless we must
keep some records for legal, accounting, or security reasons.
- Support content, billing references, and security logs may be retained longer where
reasonably necessary to resolve disputes, meet compliance obligations, or investigate
incidents.
Security
We take reasonable steps to protect information from misuse, interference, loss, unauthorised
access, modification, and disclosure.
That said, no online system can guarantee absolute security, and you should also take reasonable
steps to protect your own credentials and devices.
- Account authentication and session controls.
- Operational and security logging to detect suspicious activity.
- Access controls around internal systems and stored customer data.
- Process and infrastructure controls that support service continuity and incident response.
Your Rights and Choices
Subject to applicable law and practical limitations, you can contact us to exercise the
following rights in relation to the personal information we hold about you.
- Request access to personal information we hold about you.
- Request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading
information.
- Request deletion of your account or certain personal information.
- Make a complaint about how your information has been handled.
We may need to verify your identity before acting on a request. In some cases, we may be unable
to comply fully if we are legally required to retain records or if doing so would prejudice
security, fraud prevention, or legal claims.
Complaints and Escalation
If you have a privacy complaint, please contact us first so we can investigate and respond. If
you are dissatisfied with our response and Australian law applies,
you may also be able to contact the Office of the Australian Information Commissioner.
This page is not a substitute for tailored legal advice. If ALOS expands into additional
jurisdictions or adds analytics, marketing, or broader data-sharing arrangements,
the policy should be reviewed and updated accordingly.
Contact
For privacy requests, account-data questions, or complaints, contact ALOS using the details
below.